Help Center · bet813

Bet813 FAQ – Get Your Questions Answered Here

We've compiled answers to the questions our support team hears most — account registration, Pix deposits, withdrawals, bonuses, Sports Betting, casino, and more. If you can't find what you're looking for here, our support team is available 24 hours a day in Portuguese.


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Question categories organized here

How bet813 Support Works

The FAQ is a great starting point, but bet813 has a full support structure for when you need to speak with a real person.

24/7 Live Chat in Portuguese

Our support team is available via platform chat 24 hours a day, 7 days a week, in Brazilian Portuguese — not auto-translated English. Average response time is under 2 minutes during business hours and under 5 minutes at all other times.

Email Support

For matters that require more detailed review — such as identity verification, bet disputes, or complex requests — email suporte@bet813.best for a response within 24 business hours. All replies are in Portuguese and personally written, not generic automated responses.

Full Knowledge Base

This FAQ page is updated regularly with real questions submitted to our support team. Every answer is reviewed by our team to ensure it reflects bet813's current policies — no outdated or vague responses.

Support Always in PT-BR

All bet813 support is conducted in Brazilian Portuguese. Our team uses the same language as Brazilian bettors — no English terms, no translation needed. Support speaks your language, literally.

Responsible Gambling Support

Any member of our support team can activate responsible gambling tools immediately — deposit limits, temporary or permanent self-exclusion. No need to speak to a special department. Just ask via chat and the protection is activated on the spot.

Fast Resolution for Financial Issues

Issues with an uncredited Pix, an unprocessed withdrawal, or an unrecognized deposit are treated as top priority by bet813's support team. Our team has direct access to the financial system to investigate and resolve these situations without needing to escalate to another department.

Browse Question Categories

Click on the category that matches your question to jump straight to the relevant answers.

All bet813 Frequently Asked Questions

Use the category filters or scroll through the page to find the answer you need.

Registration & Account

How to create your account, requirements, and verification

Go to the bet813 registration page, fill in the form with your full name, CPF, date of birth, email, phone number with area code, and create a password. Confirm the code sent to your email or phone and you're done — account created in under 3 minutes. Registration is free with no monthly fee or maintenance charge. After creating your account, make your first deposit via Pix to activate the welcome bonus of up to R$ 500.00.

You must be 18 or older, a resident of Brazil, and hold a valid CPF issued by the Receita Federal. You also need to provide accurate personal information — full name, date of birth, an active email address, and a mobile number with area code. Creating more than one account per CPF is not allowed. Employees and immediate family members of bet813 staff are not permitted to register as bettors.

In most cases, you don't need to submit documents to start betting. Identity verification (KYC) is requested before your first withdrawal, when your accumulated balance exceeds R$ 5,000.00, or during a security review. The documents that may be requested are a national ID or driver's license (front and back) and proof of address dated within the last 3 months. Having these documents ready will speed up the process considerably when the time comes.

No. Each individual may only hold one account at bet813. The platform cross-checks registration details — including CPF, email, phone number, and IP address — to detect duplicate accounts. Creating multiple accounts violates the Terms and Conditions and results in the immediate suspension of all accounts involved and the forfeiture of any balances and bonuses. If you had a previous account that was closed, contact support before attempting to create a new one.

Log in to your account, go to "Settings" and then "Personal Details". You can update your email and phone number directly in that section — the process requires confirmation via your current contact and verification of the new one. CPF and date of birth cannot be changed after registration, as they are tied to your identity. For other details, such as your address, changes are made in the same section. If you no longer have access to your current email or phone to confirm the update, contact support via 24h chat.

Yes. bet813 serves users across all 26 Brazilian states and the Federal District. There are no restrictions based on state of residence — the service is available to any Brazilian aged 18 or over with a valid CPF, whether you're in São Paulo, Amazonas, the Northeast, or anywhere else in the country. Deposits and withdrawals via Pix work with any Brazilian bank that has an active Pix key.

Yes. Contact support via 24h chat or at suporte@bet813.best to request account closure. Before it's finalized, you can withdraw your available real balance via Pix. Any uncompleted bonus balance is cancelled upon closure. If the reason is problem gambling, we recommend using the permanent self-exclusion tool in your account settings — it ensures no new account can be created with the same CPF at bet813. For a simple closure without that block, support processes the request within 48 business hours.

Deposit

Pix, boleto, card, and other methods

The minimum accepted deposit at bet813 is R$ 20.00 for any payment method. To activate the 100% welcome bonus up to R$ 500.00, the minimum qualifying deposit is R$ 30.00. bet813 charges no fees on deposits — the full amount you transfer is credited to your account. The fastest method is Pix, with instant credit 24 hours a day, including public holidays.

bet813 accepts: Pix (instant, 24h), boleto bancário (1 to 3 business days to clear), credit card, debit card, Mercado Pago, PicPay, and TED bank transfer from any Brazilian bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others. All payments are in BRL (R$). Foreign currency payments and international payment methods are not accepted.

Pix deposits are processed automatically and typically appear in under 1 minute. If your balance hasn't shown up after 5 minutes, check: (1) whether the Pix was sent to the correct key — confirm the details on the bet813 deposit page; (2) whether the amount was debited normally from your bank account. If the money left your bank and hasn't arrived in your bet813 account within 15 minutes, contact support via the 24/7 chat and provide your transaction receipt — our team will look into it right away.

Yes, boleto bancário is available as a deposit method at bet813. Processing takes 1 to 3 business days after payment — so if you want to start betting faster, Pix is the better option. Each boleto generated is valid for 3 business days and cannot be reused after it expires. The minimum boleto amount is R$ 20.00. Boleto bancário does not qualify to activate the welcome bonus — only deposits made via Pix, card, or other instant methods are eligible.

No. bet813 only accepts deposits made with a payment method registered in the account holder's name. You cannot use someone else's credit or debit card, a bank account in a third party's name, or any payment method that isn't yours. The same applies to withdrawals — funds are sent exclusively to a Pix account linked to the account holder's CPF. This policy exists to prevent fraud and protect all users on the platform.

By default, there is no maximum deposit limit imposed by the platform for verified users. You can set your own voluntary limits in the responsible gambling settings — daily, weekly, or monthly — to manage your spending. Voluntarily set limits take effect immediately, and reductions are applied right away. Accounts that are still going through identity verification may have provisional limits until KYC is complete.

No. bet813 charges no fees on deposits — the full amount you transfer is credited to your account. Any banking fees charged by your own bank (such as TED transfer fees on certain accounts) are the responsibility of your financial institution, not bet813. Pix is always free for individuals at all Brazilian banks and is the simplest and fastest way to deposit at bet813.

Withdrawal

Timeframes, limits, and how to request

Pix withdrawals are processed within 5 minutes of the request for verified accounts. In cases involving a security review or where the account has not yet completed full identity verification, processing may take up to 24 business hours. bet813 processes withdrawals 24 hours a day, 7 days a week — there are no time restrictions on when you can request or receive a withdrawal. The money goes directly to the bank account linked to the Pix key registered with your CPF.

The minimum withdrawal at bet813 is R$ 30.00. There is no maximum withdrawal limit for fully verified accounts — you can withdraw your entire available balance in a single request. For accounts under verification, temporary limits may apply. Withdrawals are made exclusively via Pix to the key registered under the account holder's CPF. It is not possible to withdraw to a credit card, a third-party account, or any method other than the account holder's own Pix.

The most common reasons a withdrawal takes longer than expected are: a pending identity verification (KYC), an automatic security review triggered for amounts above a certain threshold, a mismatch between the registered bank details and the account's CPF, or a high volume of simultaneous requests. If your withdrawal hasn't been processed within 30 minutes and your account is verified, contact support via 24h chat with your withdrawal reference number and our team will check the status right away.

No. Bonus funds must be converted into real funds by completing the rollover — which at bet813 is 30× the bonus amount on bets with minimum odds of 1.70. Once the rollover is completed within the 30-day window, the bonus balance is automatically converted into real funds and becomes available for withdrawal. Your real balance (from deposits) can be withdrawn at any time, regardless of the bonus.

After logging in, go to the financial area and find "Withdrawal Methods" or "Pix Key". Click to add a Pix key and enter the key linked to your CPF — it can be your CPF, email, phone number, or a random key, as long as it belongs to the account holder. The system automatically checks whether the key matches the same CPF registered at bet813. If the key belongs to a different CPF, it will not be accepted. Once saved, the key will be stored for future withdrawals.

No. bet813 does not charge any fees on withdrawals. The full amount requested is transferred directly to your bank account via Pix. Pix is free for individuals at all Brazilian banks, so the withdrawal process costs you nothing. The amount you see available for withdrawal on the platform is exactly what you will receive in your bank account.

It depends on the withdrawal status. If it still shows as "Under Review" or "Pending" in your account, you can cancel it directly on the platform or by requesting it through the support chat. If the withdrawal has already been processed and the Pix transfer sent, cancellation is not possible — the money is already on its way to your bank account. Always double-check your banking details before confirming a withdrawal request. There is no penalty for cancelling a pending withdrawal — the funds simply return to your account balance.

Bonuses & Promotions

Welcome bonus, rollover, and active offers

The bet813 welcome bonus matches 100% of your first deposit, up to R$ 500.00. For example, if you deposit R$ 200.00 via Pix, you'll receive R$ 200.00 in bonus funds, giving you R$ 400.00 to bet with. The minimum deposit to activate the bonus is R$ 30.00. The bonus is credited automatically — no code required. To convert the bonus into real withdrawable funds, you must complete a 30× rollover of the bonus amount on bets with minimum odds of 1.70, within 30 days. See the Welcome Bonus for full details.

Rollover is the number of times you need to wager the bonus amount before you can withdraw any winnings from it. At bet813, the welcome bonus rollover is 30×. This means that if you received R$ 200.00 in bonus funds, you need to place a total of R$ 6,000.00 (200 × 30) in bets with minimum odds of 1.70 within 30 days. Cancelled, voided, or bets placed in specific casino markets may not count toward the rollover. Your rollover progress is visible in the promotions section of your account.

The standard 100% bonus up to R$ 500.00 is credited automatically after your first qualifying deposit of R$ 30.00 or more — no code required. If you received a referral or promotional code from a friend or campaign, enter it in the designated field during registration, before making your first deposit. Once the first deposit is confirmed, the bonus appears in your account within seconds. If the bonus doesn't show up within 5 minutes, reach out to support via chat.

If the rollover is not completed within 30 days, the remaining bonus balance is automatically cancelled. The real money you deposited and any winnings earned from real-money bets are not affected — only the bonus balance is removed. There is no additional penalty. Your rollover deadline and progress are always visible in the promotions section of your account so you can keep track.

Yes. bet813 runs regular promotions for registered users — weekly cashback based on betting volume, boosted odds on selected Brasileirão and Copa do Brasil games, Pix reload bonuses on specific dates, themed promotions for events like UFC and e-sports tournaments, and a referral program with a bonus for every friend you refer who registers and makes their first deposit. All promotions are visible in the promotions section of your account after logging in.

Bonus balance can be used on Sports Betting with minimum odds of 1.70 and on most eligible casino games — slots, crash games, and select table games. Bets placed at odds below 1.70 and voided or cancelled bets generally do not count toward the rollover. Live Casino games and certain specific slots may have reduced or zero contribution to the sports bonus rollover. Check the specific terms of each promotion in the bonuses section of your account.

bet813 has a referral program that rewards you with bonuses for every friend who creates an account using your referral code and makes their first deposit. Your personal code is available under the "Refer Friends" section of your account. Each referred friend who completes registration and makes a qualifying deposit automatically triggers a bonus credited to your account. Your friend also gets extra benefits when they sign up. There's no cap on referrals — the more friends you bring in, the more bonuses you earn.

Sports Betting

Markets, odds, live betting & cash out

bet813 covers a wide range of sports with a focus on the Brazilian market: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Paulistão, Carioca, Mineiro, and over 200 international leagues), MMA and UFC, basketball (NBB and NBA), volleyball, tennis, Formula 1, boxing, and e-sports (CBLOL, CS2, VALORANT, Free Fire, League of Legends, Rainbow Six). Each sport offers multiple betting markets — not just the final result.

Live betting lets you place bets while the event is in progress — odds update in real time based on the score, match flow, and time remaining. To access it, log in and go to the "Live" section on the platform. Available markets vary by sport — live football, for example, covers match result, next goal, corners, cards, and much more. For MMA and UFC bouts, you can bet on knockdowns by round in real time. There are small delays between the video stream and the odds to ensure betting integrity.

Cash out lets you settle a bet before the final result, receiving a proportional amount calculated by the system based on current odds. It's available on selected bets — both pre-match and live. To use it, go to "My Bets" on the platform, find the active bet, and click "Cash Out" if the option is available. The offered amount is displayed in real time. It's useful when your bet is winning but you want to lock in the profit without waiting for the final result, or when you're losing and want to recover part of your stake.

If an event is cancelled before it starts, all bets are voided and stakes are returned to your account balance. If the event is postponed, the policy depends on the timeframe: matches postponed by up to 12 hours generally remain valid. Longer postponements result in bets being voided and stakes refunded. In cases of match abandonment or an inconclusive final result, the policy varies by sport and market — refer to the Terms and Conditions for details by sport.

A parlay lets you combine up to 10 different selections on a single ticket, multiplying the odds of each pick. For example, combining 3 bets at 1.80 odds each gives you a total odd of 1.80 × 1.80 × 1.80 = 5.83 — the potential return is far greater than betting on each game separately. The catch is that every selection must win for the ticket to pay out. To build a parlay, add your selections to the bet slip and choose "Parlay" as the bet type before confirming.

The minimum bet at bet813 is BRL 1.00 for both single and parlay sports bets. The maximum bet varies depending on the market, event, and selected odds — high-volume markets like Brasileirão match results have higher limits than niche markets such as Asian handicap in smaller leagues. The maximum limit is displayed automatically on the bet slip when you enter your stake. Bets above the limit are automatically adjusted to the maximum amount allowed.

Yes. bet813 offers analysis and tips for the week's biggest games in the Tips. The content includes team performance analysis, head-to-head history, home/away conditions, standings, and market suggestions based on the data. It's information to help with your analysis — not a guarantee of any outcome. Remember that betting involves real risk and no analysis guarantees a win.

Casino

Slots, Live Casino, Blackjack, and crash games

bet813 offers over 3,000 casino games across the following categories: slots (from the world's leading providers, including Pragmatic Play, Evolution, and Hacksaw Gaming), Live Casino with real dealers streamed in HD (blackjack, roulette, baccarat, poker, and game shows in Portuguese), crash games (such as Aviator and similar titles), virtual table games (blackjack, roulette, baccarat with RNG), and digital scratch cards. The library is updated regularly with new titles. You'll find everything in the Casino.

RTP (Return to Player) is the theoretical percentage of total wagered money that a casino game pays back to players over the long run. For example, a slot with a 96% RTP means that, on average, for every BRL 100.00 wagered, the game returns BRL 96.00 to players over many rounds — the remaining BRL 4.00 is the house margin. RTP doesn't guarantee results in short sessions, but it's a useful indicator for comparing games. At bet813, the RTP for each title is visible in the game information before you start playing.

Yes. bet813 offers live casino tables with Portuguese-speaking dealers, streamed in high definition 24 hours a day. You play blackjack, roulette, baccarat, and game shows with real interaction in Portuguese — not in English with subtitles. The streams come from professional studios with multiple cameras and a mobile-optimized interface. You can chat with the dealer and other players through the live chat built into each table.

Crash games are games where a multiplier starts at 1× and climbs progressively until it "crashes" at a certain point — which could be 1.20× or 500×, depending on the round. You choose how much to bet and can cash out at any time before the multiplier crashes. If you don't cash out before the crash, you lose your bet. The mechanics are simple and fast, with rounds lasting anywhere from a few seconds to a few minutes. Aviator is the most popular title in this category. Each round is determined by a verifiable random outcome system (provably fair).

bet813 offers blackjack in two formats: live with a real dealer in Portuguese (Live Casino) and virtual with RNG (random number generator). The goal is the same in both — get closer to 21 than the dealer without going over. You can hit, stand, double down, or split pairs depending on the table rules. In the Live Casino, there are multiple tables with different betting limits — from accessible tables for beginners to VIP tables with higher limits. Learn more on the Blackjack.

Yes. bet813's casino games are provided by licensed suppliers audited by independent third parties that verify the randomness of results. Slots and virtual table games use certified random number generators (RNG). The Live Casino uses real physical equipment — cards shuffled by dealers, a physical roulette wheel with a real ball — streamed live. The RTP of each game is audited and published. bet813 does not manipulate results and has no incentive to do so — the house edge already ensures sustainable long-term operation.

Yes. All bet813 casino games — including slots, live casino, and crash games — are fully compatible with Android and iPhone. The site is responsive and games run directly in the browser (Chrome, Safari, or any other) with no app download required. Most modern titles were built with mobile as the priority, so the experience on your phone is just as good as, if not better than, on desktop. Live casino streaming works well on a stable 4G or Wi-Fi connection.

Security & Account

Password, 2FA, account lock & responsible gambling

On the bet813 login page, click "Forgot my password." Enter the email address registered to your account and you'll receive a reset link within 5 minutes. Click the link, create a new password with at least 8 characters (letters and numbers), and log in as usual. If you don't see the email in your inbox, check your spam folder. If you no longer have access to the email on your account, contact support via the 24/7 chat — our team can verify your identity through other means and help you recover access.

Log in, go to "Settings" and then "Security". Click "Enable 2FA" and choose your method — SMS code to your phone or an authenticator app like Google Authenticator. Follow the instructions to link the method. Once 2FA is active, every login will require your password plus a verification code. We strongly recommend enabling 2FA — it's the most effective protection against unauthorized access, even if your password is ever leaked from another site you use.

There are several types of account locks: (1) temporary lock after multiple failed login attempts — wait 30 minutes and try again; (2) lock due to responsible gambling self-exclusion — you must wait out the period you selected; (3) lock due to a pending identity verification — submit the requested documents; (4) lock due to a security review — contact support. For any type of lock, the 24h live chat or suporte@bet813.best are the fastest ways to identify the cause and get it resolved.

Self-exclusion is a responsible gambling tool that blocks access to your account for a set period or permanently. bet813 offers temporary self-exclusion from 24 hours to 6 months, and permanent self-exclusion (irreversible). To activate it, go to "Settings" → "Responsible Gambling" → "Self-Exclusion", or request it via 24h chat — the protection is activated immediately. During the self-exclusion period, no new account can be created with the same CPF. For more information, visit our Responsible Gambling.

Go to "Settings" → "Responsible Gambling" → "Limits". You can set a maximum deposit amount per day, week, or month. Once the limit is reached, new deposits are blocked until the next period. Limit reductions take effect immediately. Limit increases have a mandatory 7-day waiting period to protect users who may be in a vulnerable moment. You can also set a loss limit and session time control in the same section.

Yes. All communication with bet813 is encrypted with 256-bit SSL — the same security standard used by Brazilian banks like Nubank and Itaú. Financial data is processed through certified payment gateways and is not stored on bet813's servers. The system monitors transactions for suspicious activity. Your password is never stored in plain text — only an encrypted hash. Never share your password with anyone — our team will never ask for it via chat or email.

Act immediately: (1) change your account password via "Settings" → "Security"; (2) enable or reset your 2FA; (3) go to "Active Sessions" and end all unrecognized sessions; (4) contact support via the 24h live chat and report the suspected unauthorized access. Our team can proactively lock your account while investigating, freeze pending withdrawals, and review your login history to identify any suspicious activity. The faster you act, the lower the risk of damage.

E-sports

CBLOL, CS2, Free Fire, and other tournaments

bet813 covers the major e-sports competitions with a focus on the Brazilian scene: CBLOL (Campeonato Brasileiro de League of Legends), CS2 (Counter-Strike 2), VALORANT, Free Fire (national and international events), Rainbow Six Siege, Dota 2, and more. For international leagues, bet813 covers MSI, Worlds (League of Legends), CS2 Majors, VCT, and other major tournaments. Find out more on the E-sports.

Yes. bet813 offers live betting for the top e-sports tournaments, including CBLOL, CS2, and VALORANT. Odds are updated in real time based on how the match unfolds — round scores, map results, and other factors. The availability of live markets varies by tournament and event significance. Live matches are prominently featured in the e-sports section of the platform.

Available markets vary by game. In CS2: match winner, map winner, total rounds, round handicap, first team to 15 rounds, and more. In CBLOL and League of Legends: series winner, individual game winner, first baron, first blood, total kills, and others. In VALORANT: match winner, map handicap, and per-map result. For Free Fire and other battle royale titles, markets are simpler — typically final result and finalist placement.

If an e-sports match ends by W.O. (walkover) or is officially abandoned before completion, bets are generally voided and stakes returned to your balance. In cases where a minimum number of rounds or maps have already been completed, some markets may be settled based on the score at the point of abandonment, depending on the specific market rules. bet813 follows the official decisions of tournament organizers — if a result is officially recognized, bets are settled accordingly.

Yes. bet813 covers Free Fire across its main national and international tournaments, recognizing the game's massive fan base in Brazil. Available markets for Free Fire include tournament winner, round winner, and final team standings. Mobile esports coverage is a priority at bet813 precisely because Free Fire is one of the most popular games in the country. Check market availability for each tournament directly in the e-sports section.

Didn't find what you were looking for? This page covers the most common bet813 questions, but it may not address situations specific to your account. For personalized requests — such as verification status, review of a specific bet, or a financial inquiry — the fastest channel is the 24h live chat on the platform or email at suporte@bet813.best. Our Portuguese-speaking team resolves issues on the spot.

Why So Many Questions Come to bet813 Every Day

The bet813 serves a very diverse user base — there are people who have never placed a bet in their lives and are discovering Sports Betting through football, experienced bettors migrating from another platform, and those who use the bet813 more from the live casino than from sports. Each type of player has different questions, and that variety is what makes a FAQ page such a valuable tool.

Questions about Pix deposit are the most common questions from people just getting started — Pix has become the go-to payment method for Brazilians, but integrating it with betting platforms still raises questions about processing times, accepted keys, and limits. At bet813, Pix deposits hit your account in under 1 minute in most cases, and Pix withdrawals are processed within 5 minutes for verified accounts.

Questions about the welcome bonus come right after — especially about what rollover means, how it works in practice, and what happens if the deadline isn't met. bet813 is upfront about this: the 30× rollover in 30 days is real and must be completed. It's not an arbitrary number — it's the industry standard for a 100% bonus, and bet813 doesn't bury this information in the fine print. It's right there on the Welcome Bonus featured.

Questions about live casino have grown significantly in recent times — especially around the availability of Portuguese-speaking dealers, game fairness, and how RTP works. bet813 is committed to transparency in the casino: the RTP for each title is visible before you play, the live stream uses real physical equipment, and all suppliers are audited by independent third parties.

One category that has grown a lot in bet813's frequently asked questions is bet813 is about e-sports — especially CBLOL and Free Fire, which have a massive fan base in Brazil but are still new territory for many people when it comes to betting. The e-sports section of this FAQ was built precisely to demystify the available markets, explain how live betting works on CS2 or VALORANT matches, and make it clear what happens to a bet when a match is abandoned.

Bet813 keeps this page frequently asked questions regularly based on real questions that come in through support. If you have a question that isn't covered here, send it to the 24h live chat — it might just end up as a new entry on this page.

Contact Our Support Team

The FAQ covers most situations, but for account-specific questions our team is available through the channels below:

Online now
24h Live Chat

The fastest channel — average response time under 2 minutes. Access the chat directly on the platform after logging in. Available 24 hours a day, 7 days a week, in Brazilian Portuguese.

Log In to Access the Chat
Response within 24 business hours
Support Email

For matters that require more detailed review — document verification, bet disputes, financial issues. Personalized response in Portuguese within 24 business hours.

suporte@bet813.best

Important: bet813 support will never ask for your password, full credit card details, or authentication code via chat or email. If someone claiming to be from bet813 asks for this information, it is a fraud attempt — ignore it and report it to us immediately.

Question Answered? Time to Bet at bet813

Create your account in under 3 minutes, deposit from R$ 30.00 via Pix, and get up to R$ 500.00 in bonus funds to bet on the Brasileirão, UFC, e-sports, and live casino.

Create a Free Account Log In to Your Account

Useful bet813 Resources

Bet Responsibly. Sports Betting and casino games involve real financial risk. Never bet more than you can afford to lose. bet813 provides self-limitation tools directly in your account. If you need help, visit our Responsible Gambling. Also check the Terms and Conditions and the Privacy Policy. Service available exclusively for users aged 18 and over residing in Brazil.

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